One of the features of Tidio in the digital commerce world is that it allows you to use AI safely and effectively for all the customers on your website. In digital commerce, instant communication with customers has become a key factor in business success. This is where Tidio comes in. It’s a live chat tool that provides advanced customer support solutions using Artificial Intelligence (AI). Thanks to its unique features, Tidio helps startups enhance customer satisfaction and increase sales by automating processes and improving user experience.
In this article, we’ll explore the main features of Tidio, its uses, pricing options, as well as its pros and cons.
Tidio: The Live Chat Tool
We will explore the features of Tidio and other related information including pricing, pros, and cons.
1. What is Tidio?
Tidio Chat is a live chat program, a powerful tool used by business owners to provide real-time customer support and communicate with visitors on their website. This tool allows modern and growing businesses to connect with their customers in a convenient and efficient way, ultimately leading to improved customer satisfaction and increased sales.
In addition, Tidio offers numerous AI-powered features. Everyone is interested in learning more about the exclusive and powerful features of this effective AI tool.
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2. Uses of Tidio
One of the features of Tidio is that it allows customers to use AI-powered chatbots extensively across all messaging platforms, including social media, independent platforms, websites, applications, and even phone calls, known as Integrated Voice Response (IVR). Some of its main uses include providing continuous, instant customer support and addressing HR-related issues.
Features of Tidio
Here are some of the most effective features that Tidio offers:
1. Increase Sales through Automation of Conversions
Automated chat programs like Intercom offer greater opportunities to attract potential customers, which is one of Tidio’s features, but they do not focus on completing sales. On the contrary, Tidio’s sales automation solutions help e-commerce businesses increase profits through intelligent conversion pathways activated at crucial moments in the customer journey. You can explore over 40 ready-to-use flow templates to reduce abandoned carts, offer customized discounts, increase sales of specific products, and more features offered by Tidio.
2. Tidio’s Flexibility for Small and Medium Businesses
Tidio is specifically designed to meet the needs of small and medium businesses, allowing customers to start with a lifetime free plan and upgrade as their business grows. You can also combine multiple plans to customize the platform according to your needs, and with Tidio Premium, it offers customized solutions that fit your unique requirements.
3. Seamless Integration Between Tidio and Shopify to Improve Your Team’s Efficiency
Tidio offers a special integration with Shopify and Shopify Plus, allowing you to access advanced features like live previews of the shopping cart, view customer order history, and use ready-made conversation pathways that enhance self-service customer support.
4. More Efficient Pricing for Smart Support
One of Tidio’s features in the AI world, unlike Intercom, which charges you per AI-generated response, Tidio uses a more flexible pricing model where the cost is based on each conversation rather than each response. This allows Lyro to respond to multiple questions within the same conversation without increasing costs, and customers returning to previous conversations won’t affect the monthly conversation limit you’ve purchased.
5. Professional Integration of Tidio
Tidio offers the possibility to collaborate with experts to implement and set it up on your site or platform, with customer success managers helping you optimize automation and identify opportunities for growth to meet your business goals.
6. Increase Sales through Automated Flows
Automated chat programs like LiveChat offer more opportunities to attract potential customers, but they do not directly enhance sales. Therefore, automated sales flows help e-commerce companies achieve higher profits by targeting crucial moments in the customer journey. You can discover over 40 ready-made templates to reduce abandoned shopping carts, offer customized discounts, increase sales of products, and more operations.
7. Lyro, the AI Agent, to Solve Customer Inquiries Quickly
Lyro handles up to 70% of common customer inquiries and requests, allowing your team to focus on more complex orders. Lyro is easy to implement without the need for training, and it can also handle multiple customers at once, responding to questions and requests in less than 6 seconds.
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Tidio and Pricing
One of Tidio’s key features is that it offers a range of suitable plans. You can choose the plan that fits your needs, with plans starting at $29/month, which includes 100 conversations per month. The plan also includes additional features such as:
- 100 conversations processed
- Basic analytics
- Live visitors list
- Working hours
- Live chat support
However, if you choose the $95/month plan, you will receive 250 conversations per month, along with additional benefits, including:
- 250 conversations processed
- Advanced analytics
- Tidio power features
- Tidio no branding (add-on)
- Permissions
The higher the plan, the more additional features you get. Through the following image or link (pricing), you can find everything you want to know about the plans and pricing.
Customer Service Features of Tidio
1. 24/7 Smart Support from Tidio
Offer smart 24/7 support on a large scale. Tidio’s AI technology answers routine questions with unmatched accuracy, ensuring your customers get direct support around the clock.
2. Fast and Accurate AI for Customer Service
Time is precious, and Tidio’s Lyro AI enables you to answer 90% of customer inquiries in just seconds with high quality that rivals human support. It is specifically designed for customer service, relying solely on your data to provide accurate and clear responses, minimizing the chances of providing wrong or misleading information.
3. Enhancing Human Interaction through Automation
One of Tidio’s features is allowing your agents to focus on important personal interactions while Lyro AI handles routine tasks, including order follow-ups and ticket creation. With higher plans such as Plus or Premium, Tidio offers customized automation to meet all of your customer needs.
4. Continuous Automated Support During Peak Times and After Hours
Let AI manage communication during peak times and night shifts. Lyro AI responds immediately across various channels, ensuring smooth responses during high-demand periods and after business hours. When additional support is needed, it creates a ticket for your team to follow up.
5. Lyro AI’s Excellence in Automation
Lyro AI Agent is the most efficient program on the market, significantly outperforming competitors in the field. While other solutions struggle to achieve 50% automation, Tidio guarantees it. If you’re a premium user, our team will implement Lyro AI for you in a suitable manner, allowing it to automate more than 50% of customer inquiries within about a month.
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Pros and Cons of Tidio
While Tidio offers many advantages, there are also some pros and cons we will explore now.
1. Pros of Tidio
- Easy-to-use flow creator
- Add unlimited custom fields and tags
- Use conditions in your chatbot flows
- Deploy the chatbot on websites, Facebook, Instagram, and WhatsApp
- Integrated live chat
- Built-in AI features (Lyro)
2. Disadvantages of Tidio
- There are no marketing capabilities on Facebook, Instagram, and WhatsApp.
- Lyro and Flows cannot be used together.
- It is not possible to integrate with other apps without Zapier.
- There are no flow analytics.
These were a variety of Tidio’s pros and cons that you should have known before starting the purchase and usage.
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Features of Tidio in AI Integration to Enhance Customer Experience
Artificial intelligence is one of the main factors and a feature of Tidio that sets it apart from other chat tools. Thanks to Lyro AI technology, AI can answer customer questions at an incredibly fast pace, reducing wait times and improving the user experience. It can also automate repetitive tasks, such as tracking orders and answering frequently asked questions, helping human support teams focus better on more complex issues.
Conclusion
After learning about the features of Tidio, which is one of the powerful tools enabling businesses to provide exceptional customer service, either through live chat or AI automation. With its seamless integration with e-commerce platforms like Shopify and flexible pricing options, business owners can maximize the benefits of this tool. If you’re looking for an all-in-one solution to enhance customer engagement and improve technical support efficiency, you should know everything about Tidio’s features, which is the ideal choice for you.
Frequently Asked Questions About Tidio Features
Here are some frequently asked questions about the features of the Tidio program, including the following.
Can Tidio be used for free?
Yes, Tidio offers a lifetime free plan that allows users to access some basic features, with the option to upgrade to paid plans for additional features.
Does Tidio support integration with e-commerce platforms?
Yes, Tidio supports integration with many e-commerce platforms such as Shopify and WooCommerce, making it easier for store owners to manage customer interactions.
How does AI help in Tidio?
Tidio relies on the Lyro AI agent, which can handle up to 70% of customer queries automatically, providing instant support and reducing the pressure on human support teams.
What is the difference between Tidio and Intercom?
Tidio offers more flexible pricing, with costs based on the number of conversations instead of the number of responses. It also provides seamless integration with e-commerce platforms, unlike Intercom, which focuses on customer support solutions without directly boosting sales.
Can Tidio be customized to suit my business needs?
Yes, you can customize chatbots and modify automation flows according to your business needs, with the ability to integrate additional features based on your selected plan.
What are the features of Tidio?
There are many features of Tidio, including: increasing sales through conversion automation, flexibility for small and medium-sized businesses, seamless integration with Shopify, more efficient pricing for smart support, and many other features that you get when using the tool.
